Privacy Policy

1. About Comfort For Drive

Comfort For Drive provides self-drive car rental services in Coimbatore and surrounding areas. We also provide a platform through which eligible vehicle owners can attach their cars to our platform and earn income from eligible bookings or rides.

Company Name: Comfort For Drive

Email: Comfortfordrive@gmail.com

Phone: 9345555462

Service Location: Coimbatore, Tamil Nadu, India

2. Information We Collect

We may collect different types of information depending on how you use our services.

A. Customer / Renter Information

When you register, make a booking, or use our rental services, we may collect:

• Full name
• Mobile number
• Email address
• Residential or communication address
• Date of birth or age-related information where required
• Driving licence details and documents
• Government-issued identification documents
• Profile photograph, where required
• Booking and rental history
• Payment and transaction information
• Vehicle preferences
• Pickup and drop-off information
• Communication and support requests
• Information you voluntarily provide to us

We may verify the information and documents submitted by you before confirming or continuing a rental.

B. Vehicle Owner Information

If you participate in our “Attach Your Car & Earn” program, we may collect:

• Full name
• Mobile number
• Email address
• Address
• Government-issued identification details
• Vehicle registration certificate (RC) details
• Vehicle make, model and variant
• Vehicle registration number
• Vehicle insurance details
• Vehicle permit or other applicable documents
• Pollution Under Control (PUC) information, where applicable
• Vehicle photographs
• Bank account or payment details for settlements
• Vehicle availability information
• Service, maintenance or inspection-related information
• Other information required to verify and operate the vehicle on our platform

3. Information Collected Automatically

When you visit or use our website or digital platform, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Approximate location information
• Referral or source information
• Usage and interaction data
• Cookies and similar technologies

This information helps us maintain, secure and improve our platform.

4. Location Information

Depending on the services and features you use, we may collect or process location-related information, such as:

• Pickup and drop-off locations
• Location information voluntarily provided during a booking
• Vehicle location information where required for vehicle management, security, recovery, or operational purposes
• Location information provided through enabled device or vehicle-related features, where applicable

Location information may be used to facilitate bookings, improve service operations, enhance vehicle security, prevent misuse, and provide customer support.

You may be able to control certain location permissions through your device settings. Disabling location access may affect the availability of certain features.

5. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your account
• To process and confirm vehicle bookings
• To provide self-drive rental services
• To verify customer identity and eligibility
• To verify driving licence and vehicle-related documents
• To communicate booking and service information
• To process payments, refunds and settlements
• To provide customer support
• To manage the “Attach Your Car & Earn” program
• To verify and onboard vehicle owners and their vehicles
• To calculate and process earnings or settlements for vehicle owners
• To manage vehicle availability
• To coordinate vehicle inspections, servicing or maintenance where applicable
• To prevent fraud, misuse, unauthorized bookings and other unlawful activities
• To protect our customers, vehicle owners, employees and business
• To comply with applicable laws and regulations
• To maintain records required for legal, accounting and operational purposes
• To improve our website, platform and services
• To conduct analytics and understand customer preferences
• To send service-related communications
• To send promotional communications where permitted and, where required, with your consent

6. Payments and Financial Information

Payments may be processed through third-party payment gateways or financial service providers.

Comfort For Drive may receive limited transaction information necessary to confirm and manage payments.

We generally do not need to store complete card numbers, CVV numbers, UPI PINs, passwords or other sensitive payment authentication information.

Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and terms.

7. Vehicle Owner Earnings and Settlements

For vehicle owners participating in our “Attach Your Car & Earn” program, we may use your information to:

• Track bookings involving your vehicle
• Calculate applicable earnings
• Process payouts or settlements
• Maintain transaction records
• Communicate booking and earning information
• Resolve payment-related queries
• Meet applicable accounting, tax and legal requirements

Bank or payment details provided for settlements will be used only for legitimate business and payment- related purposes.

8. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary with:

Service Providers

We may work with trusted third-party service providers for:

• Payment processing
• Identity or document verification
• Technology and hosting
• Website and application services
• Communication and messaging
• Customer support
• Analytics
• Vehicle tracking or security services, where applicable
• Maintenance, inspection or operational services

These providers may access information only to the extent necessary to perform services for us.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, regulation, court order, government authority, law enforcement request, or legal process.

Business Protection

We may disclose information where reasonably necessary to:

• Prevent fraud or unauthorized activity
• Protect our legal rights
• Enforce our terms and policies
• Investigate suspected misuse
• Protect the safety and security of customers, vehicle owners, vehicles, employees or others

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website functionality
• Understand website usage
• Measure performance
• Improve customer experience
• Support marketing and analytics activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Data Security

We take reasonable technical, administrative and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, loss or destruction.

However, no website, online platform, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining customer and vehicle-owner accounts
• Maintaining booking and transaction records
• Resolving disputes
• Preventing fraud and misuse
• Meeting legal, tax, accounting and regulatory obligations
• Enforcing agreements and protecting our legal rights

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Responsibilities

You are responsible for ensuring that the information and documents you provide to Comfort For Drive are accurate, complete and up to date.

You should not provide documents or personal information belonging to another person unless you are legally authorized to do so.

You should also keep your account credentials, OTPs and other account-related information confidential and notify us if you suspect unauthorized access to your account.

13. Vehicle Owner Responsibilities

Vehicle owners participating in the “Attach Your Car & Earn” program are responsible for providing accurate and valid vehicle information and documents.

Vehicle owners must ensure that the information submitted regarding ownership, registration, insurance, permits and other applicable vehicle documentation is accurate and valid.

We may suspend or reject a vehicle listing or owner account where information or documentation is incomplete, inaccurate, expired, misleading, or otherwise does not satisfy our requirements.

14. Third-Party Websites and Services

Our website or platform may contain links to third-party websites, payment gateways, applications, services or other resources.

If you access a third-party service, that service may collect and process your information according to its own privacy policy. Comfort For Drive is not responsible for the privacy practices, security, content or policies of third-party services that we do not control.

15. Children's Privacy

Our services are not intended for individuals who are not legally eligible to rent or operate a vehicle.

We do not knowingly collect personal information from children for the purpose of providing vehicle rental services. If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to delete the information.

16. Marketing Communications

We may send you service-related communications, including:

• Booking confirmations
• Booking reminders
• Rental updates
• Payment notifications
• Account notifications
• Important service announcements
• Security notifications

Where permitted by law, we may also send promotional communications about our services, offers or updates.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that opting out of promotional communications will not necessarily stop essential service or transactional communications.

17. Changes to Your Information

If any personal information provided by you changes, you may contact us to request an update, correction or modification, subject to applicable verification requirements.

We may request additional information to verify your identity before processing certain requests.

18. Privacy Rights

Subject to applicable laws and regulations, you may have rights relating to your personal information, which may include:

• Requesting access to certain personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding how your data is processed
• Raising a privacy-related complaint or concern

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

To exercise an applicable privacy right, please contact us using the details provided below.

19. Data Breach and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and provide notifications where legally required.

20. Changes to This Privacy Policy

Comfort For Drive may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this page to remain informed about how we handle your information.

21. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

22. Consent