Cancellation & Refund Policy

1. Booking Confirmation

A booking is considered confirmed only after the required booking advance or applicable payment has been successfully received and Comfort For Drive has confirmed the booking.

A quotation, enquiry or availability request does not by itself constitute a confirmed booking.

The cancellation and refund terms applicable to a booking may depend on the vehicle, rental period, package and specific booking conditions communicated at the time of confirmation.

2. Customer Cancellation

Customers may request cancellation of a confirmed booking by contacting Comfort For Drive through the official contact details provided on our website.

The refund amount, if any, will depend on:

• How early the booking is cancelled
• Booking amount already paid
• Rental duration
• Vehicle category
• Special or promotional pricing
• Applicable cancellation conditions
• Any non-refundable charges

Customers are encouraged to cancel as early as possible to maximize their potential refund.

3. Cancellation Charges

Unless a different cancellation policy is specifically communicated for your booking, the following general cancellation structure may apply:

The exact cancellation charge may vary depending on the vehicle and booking conditions.

Where a specific cancellation policy is displayed or communicated at the time of booking, that policy will take precedence over this general policy.

4. Booking Advance Refund

If a booking advance has been paid, the refundability of the advance will depend on the applicable cancellation terms.

Where the booking advance is identified as refundable and the customer cancels within the eligible cancellation period, the refundable amount may be returned after applicable deductions.

Any explicitly non-refundable amount will not be refunded.

5. Security / Agreement Deposit Refund

The ₹500/- refundable deposit, where applicable, is separate from the rental booking amount.

The deposit will generally be eligible for refund after:

• The vehicle has been returned.
• The vehicle condition has been checked.
• Fuel or charging requirements have been verified.
• Any applicable tolls or penalties have been identified.
• Any damage or missing items have been assessed.
• Any outstanding amount has been settled.

If there are eligible deductions, the applicable amount may be deducted from the deposit before the balance is refunded.

6. Cancellation by Comfort For Drive

Comfort For Drive may cancel or refuse a booking where reasonably necessary, including due to:

• Vehicle breakdown
• Accident or damage to the booked vehicle
• Vehicle maintenance requirements
• Unavailability of the vehicle
• Safety concerns
• Inability to complete customer verification
• Invalid or incomplete documents
• Payment failure
• Suspected fraud or misuse
• Legal or regulatory requirements
• Operational or unforeseen circumstances

Where Comfort For Drive cancels a confirmed booking for reasons attributable to Comfort For Drive and the customer has already paid an amount that is refundable, we will provide an appropriate refund according to the circumstances.

Where reasonably possible, we may also offer an alternative vehicle, alternative booking date or another suitable solution.

7. Vehicle Unavailability

In rare circumstances, a vehicle may become unavailable after a booking has been confirmed due to an accident, mechanical issue, maintenance requirement or another unforeseen event.

Comfort For Drive will make reasonable efforts to:

1. Provide a suitable alternative vehicle, subject to availability;
2. Reschedule the booking; or
3. Process an applicable refund where an alternative arrangement cannot be provided.

8. No-Show Policy

A customer is considered a No-Show if they fail to collect the booked vehicle at the agreed pickup time without prior communication or approval.

No-show bookings may be treated as cancelled by the customer.

Depending on the applicable booking terms, the booking advance or other amounts paid may be non-refundable.

Customers should contact Comfort For Drive as soon as possible if they are unable to arrive at the scheduled pickup time.

9. Late Arrival for Pickup

If a customer arrives late for vehicle pickup, the booking may still be honored where the vehicle is available.

However, the rental period may continue to be calculated according to the original booking period unless an extension or change is approved by Comfort For Drive.

If the delay causes the vehicle to become unavailable or affects another confirmed booking, the booking may be subject to the applicable cancellation or no-show terms.

10. Early Return

If a customer returns the vehicle before the end of the confirmed rental period, the unused rental period is not automatically eligible for a refund.

Any refund or adjustment for early return will be at the discretion of Comfort For Drive and subject to the applicable booking terms.

This is because the vehicle may have been reserved exclusively for the customer's entire booking period.

11. Rental Extension

Customers who wish to extend their rental period should contact Comfort For Drive before the original rental period expires.

Extensions are subject to vehicle availability and approval.

Additional rental charges will apply for an approved extension.

An extension is not considered confirmed until Comfort For Drive has approved it.

12. Rescheduling a Booking

Customers may request to change the pickup date or rental period before the booking begins.

Rescheduling is subject to:

• Vehicle availability
• Advance notice
• Rental duration
• Applicable pricing
• Existing bookings
• Promotional conditions

If the new booking period has a different rental rate, the customer may be required to pay the applicable difference.

A rescheduling request may be treated as a cancellation and new booking where the requested change cannot be accommodated.

13. Refunds for Promotional or Discounted Bookings

Bookings made using promotional offers, coupons, special rates, weekly packages or monthly packages may have separate cancellation and refund conditions.

Unless specifically stated otherwise, promotional discounts or benefits may not be refundable or transferable as cash.

The terms communicated with the relevant offer will apply to promotional bookings.

14. Refunds After Damage Assessment

Where a refundable security deposit has been collected, the refund may be processed only after the vehicle has been inspected.

If damage, missing items, excessive cleaning, fuel differences, penalties or other applicable charges are identified, the corresponding amount may be deducted before the refund is processed.

If the final cost exceeds the available deposit, the customer may be required to pay the remaining amount, subject to the applicable rental agreement and applicable law.

15. Refund Processing Time

Once a refund has been approved, Comfort For Drive will initiate the refund through the applicable payment method.

The time required for the refund to reach the customer's account may depend on:

• Payment gateway
• Bank
• UPI provider
• Card issuer
• Other financial service provider

Comfort For Drive is not responsible for delays caused by third-party payment processors or banking systems after the refund has been initiated.

16. Payment Gateway Charges

Where applicable, payment gateway, transaction or processing charges may not be refundable if they have already been charged by the relevant payment service provider.

Any such deduction will be communicated or applied according to the applicable booking terms and payment provider conditions.

17. Duplicate or Failed Payments

If a customer is charged more than once for the same booking due to a payment processing error, the duplicate amount may be reviewed and refunded after verification.

For failed transactions where money has been debited from the customer's account but the booking was not successfully confirmed, the customer should contact us with the relevant transaction details.

Refund timing will depend on the payment gateway or bank involved.

18. Refund Method

Where possible, approved refunds will be processed through the original payment method used for the transaction.

Comfort For Drive may request additional information or verification before processing a refund to prevent unauthorized refund requests.

19. Cancellation Due to Customer Ineligibility

If a customer is unable to collect the vehicle because they:

• Do not have a valid driving licence
• Fail identity verification
• Provide invalid or expired documents
• Do not meet the applicable eligibility requirements
• Provide inaccurate information
• Are otherwise unable to satisfy the rental requirements

the booking may be cancelled.

In such cases, the refund will be determined according to the applicable cancellation and booking terms.

The customer may not automatically be entitled to a full refund.

20. Cancellation Due to Prohibited or Unauthorized Use

If a booking or rental is cancelled, suspended or terminated because of suspected fraud, unauthorized activity, prohibited use, false information or violation of Comfort For Drive's Terms & Conditions, the customer may not be entitled to a refund.

Any outstanding liability, damage, penalty or other applicable amount may remain payable by the customer.

21. Vehicle Owner – Attach Your Car & Earn

The cancellation and refund process for customers is separate from the settlement process for vehicle owners participating in the “Attach Your Car & Earn” program.

If a customer cancels a booking involving a vehicle owner's car, the owner's eligible earnings may be adjusted based on:

• The applicable cancellation policy
• Amount actually collected
• Refund provided to the customer
• Platform/service fees
• Applicable deductions
• Other terms of the vehicle-owner agreement

Vehicle owners are not guaranteed earnings for cancelled or uncompleted bookings unless specifically agreed in writing.

22. Customer Refunds and Vehicle Owner Settlements

A customer refund does not necessarily mean that the same amount will be deducted from a vehicle owner's settlement.

The settlement payable to a vehicle owner will be calculated according to the applicable owner agreement and Comfort For Drive's settlement structure.

Any applicable adjustments will be reflected in the relevant settlement records.

23. Disputes Regarding Refunds

If you believe that a refund has been incorrectly calculated or not received, please contact Comfort For Drive with:

• Customer name
• Booking ID
• Registered mobile number
• Booking date
• Payment reference or transaction ID
• Relevant supporting information

We will review the booking and payment records and provide an appropriate response.

24. Non-Refundable Charges

Certain charges may be non-refundable depending on the applicable booking terms, including:

• Non-refundable booking advances
• Payment processing charges
• Charges for completed services
• Late-return charges
• Traffic fines and penalties
• Toll charges
• Fuel charges
• Damage-related charges
• Excess cleaning charges
• Missing or damaged accessory charges
• Other charges arising from the customer's use of the vehicle

25. Policy for Exceptional Circumstances

If a cancellation occurs because of exceptional circumstances such as severe weather, government restrictions, natural disasters, major road closures or other events outside the reasonable control of the customer or Comfort For Drive, we may review the booking on a case-by-case basis.

Any refund, rescheduling or alternative arrangement will depend on the circumstances and applicable third-party costs.

26. Changes to This Policy

Comfort For Drive may update this Cancellation & Refund Policy from time to time to reflect changes in our services, pricing, operational practices or applicable laws.

The updated policy will be published on this page with a revised “Last Updated” date.

The policy applicable to a confirmed booking will generally be the policy communicated or agreed at the time of booking, unless otherwise required by law.

27. Contact Us

For cancellation requests, refund questions, booking changes or other assistance, please contact:

We recommend contacting us as early as possible if you need to cancel, reschedule or modify your booking.