Fee & Charges Policy

1. Daily Rental Charges & Working Hours

Comfort For Drive calculates rental charges on a daily basis.

One Rental Day = 24 Hours: Every completed period of 24 hours will be calculated as one rental day.

For example:

• 1 day = 24 hours
• 2 days = 48 hours
• 3 days = 72 hours
• 7 days = 168 hours

Office Working Hours: Our standard office operating hours are 7:00 AM to 10:00 PM daily. All pick-ups, vehicle inspections, handovers, and support are conducted during these working hours.

2. Travel Limit & Additional Kilometre Charges

Every car rental booking comes with a daily travel allowance:

• Travel Limit: 300 Kms per day included in the standard rental package.

Additional Kms Charges (if travel exceeds 300 Kms per day):

• ₹10 per Km – All 5 Seater Cars
• ₹15 per Km – All 7 Seater Cars

Kilometre readings will be noted from the vehicle's odometer at the time of pickup and verified upon return.

3. Extra Hours Charges & Late Return

Vehicles must be returned at or before the scheduled return time. In the event of additional hours:

• Extra Hours Charges:
• ₹300 per hour – 5 Seater Vehicles
• ₹400 per hour – 7 Seater Vehicles
• Calculation Limit: Extra hours are calculated up to 4 hours only.
• Beyond 4 Hours: Usage or delays beyond 4 hours will automatically be converted to a full day rent.

Customers are requested to notify Comfort For Drive at least 2 hours prior if an unavoidable delay is anticipated.

4. Booking Confirmation & Advance Payment

Booking Confirmation:

• Car will be blocked only after ₹1,000 advance payment.
• Kindly check vehicle availability before making advance payment.

A booking is confirmed only once the ₹1,000 advance payment is credited and formal confirmation is sent by Comfort For Drive. Booking advances may be adjusted against the final rental bill.

5. Refundable Security Deposit

Security Deposit:

• ₹5,000 refundable deposit is collected prior to handover.
• Immediate Return: The deposit amount will be returned immediately upon vehicle return (after standard inspection).

The security deposit may be adjusted against any outstanding charges incurred during the trip, such as:

• Extra kilometres or extra hours beyond the agreed booking
• Fuel level differences
• Unpaid toll charges / FASTag recovery
• Traffic fines, speed violations, or e-challans
• Minor vehicle damages or excess interior cleaning charges

6. Documents Required & Age Eligibility

Documents Required:

To ensure passenger safety and statutory compliance, the following criteria are mandatory:

• 3 Original IDs Mandatory (Aadhaar Card & Driving License compulsory).
• Valid Driving License: Original valid 4-wheeler driving license must be presented.
• Minimum Age: 23 Years & Above.

Original identity documents will be physically verified at the time of car pickup.

7. Special Terms: Coimbatore Local & Outstation Customers

For Coimbatore Surrounding Customers

• Bike must be parked at our office while picking up the car.
• Customers picking up the rental vehicle from our office location can securely park their two-wheeler at our premises during the rental period.

For Outstation Customers

• Security Deposit Mandatory: ₹5,000 refundable security deposit must be paid.
• Valid Driver’s Original ID: Mandatory original driving license and Aadhaar.
• Co-passenger ID: Original ID proof of co-passenger is also required at pickup.

8. Fuel Policy

Fuel Policy:

• Fuel at customer’s cost.
• The vehicle is handed over with a recorded fuel level and should be returned with the same fuel level.
• No refund or credit will be issued for surplus fuel returned in the vehicle.
• Any shortfall in fuel level at the time of return will be charged to the customer at prevailing fuel rates.

9. Toll & Parking Charges

Toll Charges

• Toll charges at customer’s cost.
• All toll plaza charges and FASTag deductions incurred during the rental journey are strictly payable by the customer.
• Any automatic FASTag deductions charged through the vehicle tag will be settled at the time of vehicle return.

Parking Charges

• Customers are responsible for all parking charges incurred during their rental period (airport parking, mall/commercial parking, municipal parking, or private lots).
• Comfort For Drive is not responsible for any parking fees incurred by the customer.

10. Other Charges & Statutory Taxes

An additional nominal charge of ₹50/- may apply as an applicable service or administrative charge, depending on the booking.

Applicable taxes, government levies, or statutory fees may be added to the rental price where required by law.

11. Traffic Fines, Challans and Penalties

The customer is entirely responsible for all traffic fines, parking fines, overspeeding penalties, signal jump fines, and e-challans incurred during the rental period.

If Comfort For Drive receives an official penalty or e-challan relating to the customer's rental period, the amount will be deducted from the security deposit or recovered directly from the customer.

12. Extension of Rental Period

Customers wishing to extend their rental duration must contact Comfort For Drive prior to the expiration of their original rental slot.

• Extensions are strictly subject to vehicle availability and prior authorization.
• Standard daily rates or extra hours rates will apply for the approved extension period.
• Retaining the vehicle without prior approval does not constitute a valid extension and will attract late-return charges.

13. Weekly and Monthly Packages

Customers booking vehicles for extended durations may benefit from custom weekly or monthly rental packages. Package terms, custom mileage allowances, and discounted rates will be specified before booking confirmation.

14. Damage Charges

Customers are expected to handle the vehicle with reasonable care and responsible driving practices.

Minor Damage

Minor scratches, small dents, bumper scuffs, or interior damage occurring during the rental period will be assessed upon return, and repair costs will be adjusted against the refundable security deposit.

Major Damage

In cases of significant damage resulting from negligence, reckless driving, rash driving, unauthorized drivers, or misuse, the customer shall be liable for repair costs, vehicle downtime, towing charges, and insurance deductibles as per applicable law and rental terms.

15. Accident and Damage Reporting

In the unfortunate event of an accident, collision, breakdown, theft, or mechanical failure, the customer must immediately notify Comfort For Drive customer support. Customers must not arrange third-party unauthorized repairs without prior consent.

16. Cleaning Charges

Vehicles must be returned in a clean and hygienic condition. Additional professional cleaning charges apply if the car is returned with excessive mud/dirt, food/beverage spills, interior stains, pet hair, or smoking residue.

17. Keys, Accessories and Vehicle Items

The vehicle must be returned with all original items provided at handover, including keys, vehicle documents, spare wheel, jack, toolkit, and accessories. Replacement or repair costs for lost or damaged items will be charged to the customer.

18. Payment Methods

Comfort For Drive accepts payments through convenient digital and electronic channels:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Direct Bank Transfer (IMPS / NEFT)
• Online Payment Gateway / Debit & Credit Cards
• Cash / In-office payment (where pre-approved)

19. Cancellation and Refunds

Cancellations and refunds are governed by the timing of cancellation relative to the scheduled trip start time. Refunds, where eligible, will be processed back to the original payment source within standard banking timelines.

20. Vehicle Owner – Attach Your Car & Earn

Comfort For Drive also welcomes vehicle owners to attach their cars to our platform and earn dependable returns. Owner settlements, platform fees, maintenance schedules, and earnings distribution are managed under our transparent Partner Agreement.

21. Quotation & Inquiries

Customers are welcome to contact our team to check real-time fleet availability and get customized quotations:

Office Working Hours: 7:00 AM to 10:00 PM (Monday to Sunday)

22. Contact Us & Support Numbers

Feel free to contact us during working hours (7:00 AM – 10:00 PM) for bookings, vehicle availability, quotations, or any assistance. We are happy to assist you.